(Last updated: 26th August 2023)
Printer Maintenance Ltd (www.printermaintenanceuk.com) (“We” or “Us” or “Our”) is a Site operated by Printer Maintenance Ltd (doing business as Printer Maintenance Ltd, a registered Limited Company in England and Wales) respects the privacy of our users (“user” or “You”). Our Site is governed by the Laws of England and Wales.
This policy also explains how we process ‘personal data’ about people in accordance with applicable privacy and data protection laws and regulations.
We reserve the right to make changes to this policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this policy. Any changes or modifications will be effective immediately upon posting the updated policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised policy by your continued use of the Site after the date such revised policy is posted.
In the course of collecting or processing user data, We ensure that at every point when consent is sought the user is made aware of:
- What data will be gathered;
- How their data will be used;
- The nature and frequency of the communication they should expect to receive;
- Steps they may take to later revoke that consent; and
Any personal information we hold about you is stored and processed in accordance with the United Kingdom’s Data Protection Act 1998 and the General Data Protection Regulation (GDPR).
1. Collection Of Your Information
We may collect information about you in a variety of ways which includes (but is not limited to) through log files, technological data (IP, browser used, device ID, Operating System , cookies and analytics services.
The information we collect on the Site may include:
1.1 Personal Data
Personally identifiable information, such as your name, email address, physical address (or any other geographical location), wallet address,, internet service provider (ISP), log files, and telephone number, and demographic information, that you voluntarily give to us when you subscribe to use our service, or when you choose to participate in various activities related to the Site , such a purchase in our e-shop. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
1.2 Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
1.3 Financial Data
Financial information, such as data related to your payment method that we may collect when you make a purchase, order, return, exchange, or request information about our services from the Site. We accept payments through PayPal and Stripe (known as “payment gateways”). When processing payments, some of your data will be passed to PayPal and Stripe, including information required to process or support the payment.
1.4 Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, ISP (or service provider), and information about the location of your device, if you access the Site from a mobile device.
2. Use Of Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
- Comply with relevant laws and regulations such as anti-money laundering laws concerning payments made on the Site.
- Compile anonymous statistical data and analysis for use internally or with third parties.
- Create and manage your account.
- Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
- Email you regarding your account or order.
- Enable user-to-user communications, if applicable.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Generate a personal profile about you to make future visits to the Site more personalized.
- Increase the efficiency and operation of the Site.
- Monitor and analyze usage and trends to improve your experience with the Site.
- Notify you of updates to the Site.
- Offer new products, services, mobile applications, and/or recommendations to you.
- Perform other business activities as needed.
- Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
- Process payments.
- Request feedback and contact you about your use of the Site.
- Resolve disputes and troubleshoot problems.
- Respond to product and customer service requests.
3. Disclosure Of Your Information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
3.1 By Law Or To Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.
3.2 Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Some of the third-party service providers that we may use to process and store your data and information include (but are not limited to) the following:
i. Google Analytics
When someone visits www.lumabox.com we use a third-party service, Google Analytics (GA4), to collect standard internet log information and details of visitor behavior patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Opt-out: Download the browser plugin “Google Analytics Opt-out Browser Add-on” here.
We use third-party services like Ebay and PayPal to process payments in our Ebay shop (known as “payment gateways”). Information shared with a payment gateway to process payments includes:
- Unique payment identifier
- Payment provider identifier
While the activities of payment companies such as PayPal and Ebay are outside our control, you may apprise their privacy and data protection practices by reading the latest versions of their privacy policies.
- Sale Or Bankruptcy
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.
4. Tracking Technologies
4.1 Cookies And Web Beacons
5. Third-Party Websites
6. Security Of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.
7. Data Subject Rights
Persons whose personal data are held by us are entitled to the following rights:
(a) right to be informed of the processing of data;
(b) right to complain or send a request to us;
(c) right to obtain information about their data from us free of charge except as otherwise
(d) provided by regulation or public policy;
(e) right to withdraw consent;
(f) right to access their personal data;
(g) right to data portability;
(h) right to data rectification;
(i) right to restrict or object the processing of their data;
(j) right to be informed where their data is being processed for additional purposes;
(k) right to be informed about the transfer of their data to another country;
(l) right to complain to relevant authority; and
(m) right to data deletion.
You may exercise any of your rights by contacting us. For example, you may contact us to ask us what data we hold about you, who has access to it and how it is being used. We will also delete any data about you that we hold if you ask us to.
8. Contact Us
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our privacy officer, James Carter, through our email address below.